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Quality Assurance

  • The purpose of Realcareworld quality assurance policy and procedure is to identify that which the organisation defines as “quality”. To ensure that the policies and processes which will promote that definition are in place, and to ensure that those processes are carried out in accordance with the definition.
  • To comply with statutes, regulations and quality standards
  • We fellow a process and procedures that systematically monitor different aspects of a service, process or facility to detect, correct and ensure that quality standards are being met.
  • We constantly evaluate our performance to determine whether outcome criteria have been met and how it might be improved.
  • Human Resources

  • Processes which identify the number and skill-level of employees that is required to deliver quality services to the specified number of Service Users.
  • Processes which recruit employees according to the identified skill specification and whose values match those identified as important by the organisation, particularly with respect to the preservation of the human rights of Service Users.
  • Processes which inform the employee about the management framework within which they work, the standards of performance required of them, and the opportunities for development which are open to them.
  • Processes to support the personal development of the employee through induction and throughout their employment with the Agency, ensuring that the needs of the organisation and the skills of the employees are regularly reviewed and matched via the development programme.
  • Processes which ensure that employees are managed in accordance with best practice and statutes, signifying the value of the employee to the organisation.
  • Care Planning

  • Processes to ensure that care and support for each Service User is informed by a Care Plan which records sufficient static and dynamic information to provide an individualized and planned service to each Service User.
  • Processes to ensure that the Care Plan supports and accommodates the regular reviewing of Service Users’ needs and services, revision of the plan of care, communication of those changes to all persons concerned with the care of the individual, review of the effect of the changes, followed by further review.
  • Individually named members of staff are identified as primarily responsible for the organisation’s interaction with each respective Service User
  • Administration
  • Processes to ensure the financial stability of the organisation.
  • Processes which identify and accurately record all value transactions between the organisation, the Service User, and the Service User’s representatives, including any sponsoring organisations.
  • Processes to ensure the organisation’s compliance with its statutory responsibilities.
  • Communication processes to ensure that all employees are fully and accountably informed of information required to carry out their duties.
  • A complaints receipt and recording process which promotes the ability of the Service User to control their living environment.
  • Processes to control the quality of goods and services brought into the organisation.
  • Processes which inform the organisation, its employees and customers of the legal, financial and administrative framework within which they interact.
  • Processes which check that all audit and review processes are carried out as specified, action planning takes place,and the effects of planned action are fed back into the management process.